★★★★★ 5/5
Staying up to date on the status of your generator system and equipment is not only easy, but one of the most important things you can do to protect your home or business from unexpected power loss.
Know if there is a problem before the lights go out. If the generator does not exercise at its scheduled time, there may be an issue
Inquire about monitoring services through Northeast Generator to get real-time status straight from your phone, tablet, or PC
Confirming service appointments and making sure you’re on site, though not required, allows us to properly test the ATS (Automatic Transfer Switch) and simulate a power failure by performing a shutdown test
Being onsite during any preventative maintenance or service work will give you a better understanding of your generator system including what is backed up, where all the equipment is, and how to access the manual controls and read faults or warnings
For an outage lasting longer than 24 hours, your generator is required to be shut down and the engine oil level checked and corrected at least once. For outages spanning multiple days, this process should be repeated every 24 hours. You can consult our FAQs page or the owner’s manual for information and directions specific to your generator system.
Being onsite during any preventative maintenance or service work will give you a better understanding of your generator system including what is backed up, where all the equipment is, and how to access the manual controls and read faults or warnings
Understand how to shut down and restart the generator manually – do not perform any checks or add oil while the generator is on.
Northeast Generator has always been responsive to any service requests. This is my second time around with them. For various reasons having nothing to do with their service, I had switched to another service company for a short period of time. The second service company was terrible to work with and didn’t last long with me. I switched back to Northeast Generator, and they have been great; very responsive. I wish I never switched from them!)
Northeast Generator has been servicing our home for over 10 years. Their service technicians have always arrived on time, clearly explained the work they are doing and are very friendly. During a routine service last year, the technician reported a potentially serious issue with our propane gas line. They quickly worked out a solution, scheduled the follow-up visit and resolved the problem quickly and efficiently. Our generator has functioned flawlessly during this period. The office staff is very helpful and has always been able to schedule their regular maintenance visits to fit our schedule.)
We switched to Northeast Generator this past year after having bad service from another company. Northeast came highly recommended and I agree with the recommendation. They are very easy to work with, having great communications and scheduling, and are very knowledgeable. We are very happy that they are servicing our generator)
Great Service, Quality and Prices! I was very pleased with my most recent service by Northeast Generator. Always there to serve us, call with reminders when service is due with great prices and quality service. Highly recommended.)
Northeast has been servicing my older propane generator for several years now. Their representatives always treat me with respect and in a professional manner. They have worked through very hot weather and deep snow. Work has been very good and priced reasonably.
My yearly maintenance was performed this week, the technician was friendly and efficient, after he completed the internal checkup he completely cleaned the outside making it look brand new. Thank you Northeast Generator.
